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Help CenterDownloads & Drivers Contact Us Sign In To Neat Back to Neat.com Neat Status Support Home Webinars Notice: Monday, February 12th, 2024 Application error: a client-side exception has occurred - RESOLVED Some users have reported getting this application error upon logging into Neat. Please check out our status page for more details about this issue and resolution. Status PageNEW Webinar coming! (5/22/2024) - Sign up here! Check out our Webinar Library for access to exclusive tips and tricks to enhance your Neat skills, stay updated on the latest features, or simply dive deeper into the Neat experience! Notice: Issue Resolved - Blank white screen in the Neat Scan Utility Some customers have reported a blank white screen when they launch the Neat Scan Utility. We apologize for any inconvenience this causes. Please check out our status page for a resolution to this issue.Notice: Friday, July 7th, 2023 "Request error" or "You do not have authorization to perform this request" Some customers have reported errors in Neat after a recent update. We apologize for any inconvenience this causes. Please check out our status page for more details about this issue with a recommended solution here .Monday, January 1st, 2024 The Neat Company and Support Center will be closed on New Years Day. The Support Center will reopen on Tuesday, January 2nd with normal business hours (9am-8pm EST, M-F). Please open a case here and a support representative will follow up with you as soon as possible on Tuesday. NOTICE: March 17th, 2023 The Neat Support Call Center is currently experiencing higher than normal wait times. We apologize for any inconvenience this causes. In the meantime, the fastest way to get support is to open a case here , and a support agent will reply to your case as soon as possible. OR, schedule a call with support at a time most convenient for you, by logging into your Neat account & clicking ’Help & Support’ then ’1:1 with Neat Expert’ in the bottom left corner.NOTICE: October 5th, 2022 - Items Stuck Processing Some customers may experience issues with items that appear to be stuck in processing. Please visit this Help Center article for more information on this issue and for steps on how to clear items that are stuck processing. Issue Status : Resolution in progressNOTICE: December 1st, 2022 - Mobile App Issue Some customers may experience issues with auto capture, cropping, and rotating images on their Mobile App. A resolution for this issue is now available. Check out our Status Page for more details and resolution.Sunday, June 19th, 2022 @ 10:00PM EST Scheduled Maintenance Sunday night, we will be conducting some maintenance to the Neat Cloud that will affect your ability to login and access your account. The maintenance will take about 30 minutes to complete. Once completed, you will be able to access your account as normal. If you experience any issues accessing your account once maintenance in complete, then please open a case here and a support representative will follow up with you as soon as possible.Thursday, November 24th, 2022 The Neat Support Center will be closed in observance of Thanksgiving. The Support Center will reopen on Friday, November 25th with normal business hours (9am-8pm EST, M-F). Please open a case here and a support representative will follow up with you as soon as possible.Monday, January 16th, 2023 The Neat Company will be closed in observance of Martin Luther King Day. The Support Center will reopen on Tuesday, January 17th with normal business hours (9am-8pm EST, M-F). Please open a case here and a support representative will follow up with you as soon as possible. NOTICE: February 22nd, 2022: Past Due Notifications & Account Access You may have received an email last weekend that your account is past due or you may not be able to access your account. We sincerely apologize for any inconvenience and confusion this email caused. We are in the process of conducting maintenance to our billing system and as a result, you may have received that email by mistake. We have found and corrected the error. Please disregard any past due emails you may have received over the past several days. If you need to speak with a representative about this or any other issue, please open a case here , and a support agent will reply to your case as soon as possible.NOTICE: October 28th, 2022: Due to inclement weather, the Neat Support Call Center is currently experiencing higher than normal wait times. We apologize for any inconvenience this causes. In the meantime, the fastest way to get support is to open a case here , and a support agent will reply to your case as soon as possible. OR, schedule a call with support at a time most convenient for you, by logging into your Neat account & clicking ’Help & Support’ then ’1:1 with Neat Expert’ in the bottom left corner.Customers rated Neat Support over 97% out of 100 Two Years in a row!Thursday, November 25th, 2021 The Neat Support Center will be closed to celebrate Thanksgiving. The Support Center will reopen on Friday, November 26th with normal business hours (9am-8pm EST, M-F). Please open a case here and a support representative will follow up with you as soon as possible.In-App Help for Neat Subscribers All support and contact options are now available in the Neat app! Get Support & Learn about Neat by checking out "Help & Support" right in the app! Launch The App Top Articles Neat Downloads Install Neat Scan Utility for the Desktop Neat Scan Utility FAQ Categories Neat Mobile App Get items into Neat on-the-go with the Neat Mobile App! 13 articles by 2 authorsDownloads Neat software and driver downloads 1 article by 1 authorNeat Scan Utility Scan Utility for Desktop. Free for ALL users! 15 articles by 2 authorsNeat - The Neat Experience! The FULL Neat Experience! 59 articles by 2 authors3rd Party Scanners Use any TWAIN compliant scanner with Neat! 33 articles by 1 authorIntegrations Integrate with a variety of other software tools 12 articles by 1 authorCustomer Service Manage your Neat account 25 articles by 1 authorMiscellaneous Technical How-Tos Mac & Windows basic how-to articles Video Center Video center of how-to videos on some of the most popular Neat FAQs 2 articles by 1 authorMisc. 1 article by 1 authorPopular Topics NSU Neat Web App Mobile LDA Software NeatScannerRetired Products Please note that the information provided on these pages is related to products and/or services which are no longer supported and agent support is no longer available. This information is provided as a courtesy for users who may still need troubleshooting or FAQ information on end-of-life products. Neat Smart Organization System NOTE: This version is an out of date and has not any updates or enhancements since 2017. You can continue to use this app, but we have an amazing New Neat Experience you should check out! No need to migrate anything...Your data is already there! 108 articles by 1 authorRetired Products FAQs on Retired Neat products - NOTE: Agent support no longer available for these products 64 articles by 2 authorsSign In to Neat Download Scan Utility Download Neat Drivers × Contact Send (opens in a new...